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Privacy Policy

Last updated: May 2026

1. Introduction

SkillPlug ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, beta app, and AI-guided HVAC repair platform.

2. Information We Collect

Information you provide: Name, email address, company name, role, and any other information you submit through our forms.

Usage data: We collect information about how you interact with our website, including pages visited, time spent, and browser type.

Camera, audio, and session data: When using the SkillPlug beta, camera and audio inputs may be processed to provide guidance, request photos or readings, create job notes, and support safety stops. Photos or wrong-answer reports may be stored when you choose to submit them or when a beta repair path is configured to preserve proof.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process demo requests and product-access registrations
  • Send relevant communications about our product
  • Ensure safety and accuracy of AI guidance
  • Review wrong-answer reports and improve repair quality
  • Comply with legal obligations

We do not want surprise training-data use. During beta, any model improvement or wrong-answer review involving submitted repair content should be handled through explicit product flows, pilot agreements, or direct user/company permission.

4. Data Security

SkillPlug is currently being introduced carefully. Data collected through the app is stored locally on your device using Apple's built-in data protection. Website form submissions are stored on internal systems used by the SkillPlug team to review requests and respond to customers. As we mature, we will continue strengthening security controls and update this policy accordingly.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy. Camera stream data is processed in real time and not stored beyond the session unless explicitly configured for audit trail purposes.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at privacy@skillplug.ai.

7. Contact

For questions about this Privacy Policy, contact us at privacy@skillplug.ai.